Privacy Policy
Our website address is: https://www.freeflowholistic.co.uk. We are committed to protecting and respecting your privacy. This privacy policy explains your rights under the "General Data Protection Regulation" (GDPR). Please read the following carefully to understand our practices and treatment of your personal data.
What type of information we have
We collect and store the following personal data: your name, email, home address and telephone number as well as any additional information you provide when contacting us.
We also store the following special category data: any health conditions you have disclosed in your pre-treatment consent form.
How and why we get your information and how we use it
We collect personal data whenever you make an appointment (either online, in-person or by phone) or when you contact us via our online contact form or by email. We collect special category data when you complete the pre-treatment consent form. We only use your personal data to keep a record of appointments and provide you with our services. We use your special category data to provide you with relevant information for you to make decisions about how to engage with our services. We respect your privacy, and we will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. If you have submitted your email address to be added to our mailing list via our website, we will use it to email you our weekly newsletter and marketing materials. You can unsubscribe at any time.
How we store your information
We store information securely both electronically and in our printed filing system.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object of processing
You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@freeflowholistic.co.uk if you wish to make a request.
How to complain
If you wish to make a complaint about our processing of data please contact us at info@freeflowholistic.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113
Cookies
We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Some of the cookies we use are essential for the site to operate.
If you use our site you agree to our use of cookies.
You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site.